Questions about an order
For payment, confirmation, cancellation, delivery, tracking, damaged parcels, missing items, returns or refunds, contact the store using the details shown on the store website or in your order email.
Include your order number, the email used at checkout and a short description of the issue. Never publish payment details, passwords or private health information in a public message.
Questions before buying
Use the live store to check current ingredients, serving directions, pack sizes, prices, order frequency and available countries. If the answer is not shown, use the store's current support route before paying.
For a medical question, contact a qualified health professional who knows your history. Store support can explain a product or order, but it should not replace personal medical advice.
Delivery and return support
Keep the parcel, packaging and product until the store tells you what to do. Take clear photographs when something arrives damaged, opened, wrong or incomplete. Report the problem promptly and follow the current return instructions.
This guide cannot approve a refund, create a shipping label or change an address because it does not operate the store.
Feedback about this guide
If you are reporting an error on this buyer guide, note the page title, the wording that may be wrong and the current store information that supports the correction. A clear report makes review easier.
Do not send order numbers or account information as general website feedback. Order-specific information should go directly to store support.
Before you send a message
A useful support request is brief and complete.
- State whether the question is before or after purchase.
- Give the exact product or order number when relevant.
- Explain the result you need, such as tracking, correction or return guidance.
- Attach safe photographs when damage or a wrong item is involved.
- Keep a copy of the message and any reply.