Before placing an order
Select the country where the parcel will really be delivered. Enter the full address and check the name, postcode, phone number and email. A small address error can cause a delay or failed delivery.
Review the basket total, delivery charge, tax, currency and order type. Save the order confirmation and note whether the purchase is one-time or repeating.
Delivery estimates and tracking
A delivery estimate is not always a guaranteed arrival date. Customs, local carriers, weather, busy periods and address checks can cause delays. Use the tracking link supplied for the order and keep messages from the carrier.
If tracking does not update for an unusual period, contact store support or the carrier using the instructions connected with the shipment.
International orders
Products, currencies and delivery options can differ by destination. Import rules, duties, tax or carrier charges may also apply. Confirm what the checkout screen includes and whether any charge may be collected separately.
Do not select a false country to make an order appear available. That can create payment, customs and delivery problems.
Damaged, wrong or missing items
Inspect the parcel soon after it arrives. Photograph the outer package, shipping label, seals and affected items. Keep all packaging until support confirms the next step.
Contact the store promptly with the order number and a clear description. State whether an item is damaged, opened, wrong, short-dated or missing. Do not discard evidence that may be needed for review.
Cancellations, returns and refunds
The ability to cancel can depend on whether fulfilment has started. Contact store support quickly, but do not assume a message has cancelled the order until you receive confirmation.
Return windows, accepted product condition, shipping responsibility and refund timing are controlled by the current store policy and applicable law. Supplements that have been opened may be treated differently for safety reasons. Follow the authorised instructions before sending anything.
Repeat orders
For a subscription or repeat delivery, record the next processing date and review it before another charge. Learn how to pause, change or cancel using the account or support route described by the store.
Cancelling a repeat plan may not automatically cancel an order that has already been processed. Read the confirmation carefully and contact store support when the status is unclear.
What this guide can and cannot do
This independent guide can explain useful buying checks. It cannot see an order, change an address, contact a carrier on your behalf, approve a return or issue money. Those actions belong to the store and its service providers.
Keep calm, collect the relevant details and use the official support route shown in the store or order email.